Shipping policy

At Velora, we aim to get your order to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1–3 business days after your order is placed. During high-demand periods, processing may take slightly longer, but we always work to get your order out as fast as possible.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are:

• United States: 7–14 business days

• Canada, UK, Australia: 10–18 business days

• Other international locations: 10–20 business days

Please note that delivery times may vary depending on your location and customs delays.

Shipping Confirmation

Once your order ships, you will receive a confirmation email with tracking information so you can follow your package every step of the way.

Tracking Your Order

Tracking may take 2–5 days to update after your order has been shipped. If your tracking hasn’t updated immediately, don’t worry—it’s on the way.

Customs & Delays

Velora is not responsible for delays caused by customs, postal carriers, or unforeseen circumstances such as holidays or weather disruptions. However, we always do our best to ensure smooth delivery.

Lost or Stolen Packages

Velora is not responsible for lost or stolen packages marked as “delivered” by the carrier. If this happens, please contact your local carrier first, then reach out to our support team for assistance.

Need Help?

If you have any questions about your order, feel free to contact us at:

velora3@gmail.com